Cancellation, Returns & Damaged Items Policy

At PurplePirateCo, every artwork is thoughtfully created, carefully packed and inspected before dispatch. As our products are handmade or produced in limited quantities, we request that you read this policy carefully before placing your order.

Order Cancellation

• Orders may be cancelled within 24 hours of purchase.
• To request a cancellation, please contact us via the WhatsApp button on our website. Alternatively, you may email us at hello@purplepirateco.com with your order details.
• Cancellation requests are reviewed within one business day (excluding weekends and public holidays).
• Approved refunds for eligible cancellations will be processed to the original payment method within 5–7 business days.
• Orders for commissioned, personalised or made-to-order artwork are subject to discussion between the artist and the client and may not be eligible for cancellation once work has commenced.

Returns & Refunds

All sales are final. We do not accept returns or offer refunds on original artwork, art prints, commissioned pieces or made-to-order products.

If you wish to make a change to your order shortly after placing it, please contact us via WhatsApp as soon as possible. While changes cannot be guaranteed once production or dispatch has begun, we will do our best to accommodate your request wherever possible.

Original Artwork

All original paintings, including both watercolour and acrylic artworks, are one-of-a-kind creations. As such, returns, exchanges and refunds are not accepted except in cases of verified transit damage as outlined below.

Damaged Items

Every order is carefully inspected and securely packaged before dispatch. If your package arrives damaged, please contact us via WhatsApp or email at hello@purplepirateco.com within 24 hours of delivery.

To be eligible for a damage claim, you must provide:

• An uninterrupted unboxing video beginning before the sealed package is opened and continuing until the artwork is fully revealed.
• Clear photographs of the outer packaging, inner packaging and the damaged product.

Damage claims cannot be processed without an unboxing video.

Claims reported more than 24 hours after delivery, or where the package has been opened after a delay, cannot be accepted, as we are unable to verify when or how the damage occurred.

Where a damage claim is approved, a replacement of the same artwork or product will be arranged wherever possible. Refunds will not be issued in place of a replacement.

Products containing glass should be handled with care after delivery. Once the shipment has been delivered, we cannot be responsible for damage resulting from delayed opening, storage or handling after receipt.

If an order contains multiple items and only one item is verified to have been damaged during transit, the replacement will be limited to the affected item only.

Need Assistance?

If you have any questions before or after placing your order, please reach out via the WhatsApp button on our website or email us at hello@purplepirateco.com. We’re always happy to help.

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.

Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+eb99d9b5a4954bf4818114eaf6100c47@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.