Shipping Policy

Every PurplePirateCo artwork is carefully prepared, packed, and shipped with the same attention to detail that goes into creating it. Whether you’ve ordered an original painting, an art print, or a hand-painted ceramic piece, each order is handled with care to ensure it reaches you safely.

All orders are packed and dispatched from our studio in Gurgaon, Haryana, India.

Order Processing & Dispatch

Dispatch timelines vary depending on the product you’ve ordered.

* Ready-to-ship original artworks: 7-10 working days

* Art prints: 7–10 working days

* Commissioned artworks: As communicated at the time of order

Please note that the above timelines refer to the time taken to prepare and dispatch your order. Actual delivery time will depend on your location and the courier service.

Shipping Within India

Orders are shipped through trusted courier partners, and a tracking link will be shared once your order has been dispatched.

Delivery timelines may vary due to your location, weather conditions, public holidays, or unforeseen courier delays.

International Shipping

PurplePirateCo ships internationally to most destinations.

International shipping charges are calculated based on the destination, package size, and weight. Any customs duties, import taxes, or other charges levied by the destination country are the responsibility of the buyer.

Delivery timelines for international orders vary depending on the destination and customs clearance procedures.

Packaging

Every artwork is packed using protective materials appropriate for its medium to minimise the risk of damage during transit. While every effort is made to ensure safe delivery, occasional damage caused during shipping cannot always be prevented.

Damaged Shipments

If your order arrives damaged, please email hello@purplepirateco.com within 24 hours of delivery.

To help us process your request promptly, please include:

* Your order number

* Photographs of the damaged artwork

* Photographs of the outer packaging

* A brief description of the damage

Claims reported after 24 hours of delivery may not be eligible for replacement or refund, as we may be unable to verify that the damage occurred during transit.

Once the damage has been verified, we will work with you to arrange an appropriate resolution, which may include a replacement, repair, or refund, depending on the nature of the product.

Incorrect Shipping Address

Please ensure that the shipping address provided at checkout is complete and accurate.

PurplePirateCo cannot be held responsible for delays, additional shipping charges, or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

Delivery Delays

While we strive to dispatch and deliver orders within the estimated timelines, delays may occasionally occur due to factors beyond our control, including severe weather, courier disruptions, customs clearance, or other unforeseen circumstances.

If there is a significant delay, we will do our best to keep you informed.

Questions

If you have any questions regarding shipping, your order, or delivery timelines, please contact us at hello@purplepirateco.com during business hours.

Business Hours

Monday – Saturday

10:00 AM – 6:00 PM IST

Last updated: July 2026